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Terms

Need help? Email us on
support@thewrongshop.co.uk
FAQs

Overview of Terms of Service

These terms of sale apply to all goods supplied by The Wrong Shop Ltd, registered in England and Wales no. 8200866 (‘we’, ‘us’, ‘our’ or ‘The Wrong Shop’). If you have any questions regarding us, our goods or an order that you have placed, please email support@thewrongshop.co.uk.

If you are a Trade Customer, please read our Trade Terms here.

Acceptance of terms

By using thewrongshop.co.uk you agree to be bound by these terms and conditions. No contract exists between you and The Wrong Shop for the sale of any goods until we have received and accepted your order and we send you confirmation in writing or by email to the address or email address you have given. Once we have done so, there is a binding legal contract between us. These terms and conditions (together with the documents referred to in them) tell you the terms and conditions on which we supply any of the Products to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.

The Wrong Shop reserves the right to update its terms and conditions from time to time.

Promotions

These terms apply to discounts as promoted on The Wrong Shop. We are currently offering a range of promotions.

To redeem our welcome offer, sign up to our emails to receive the promotional code.

The following terms apply to discounts and promotions issued by The Wrong Shop:

  • The code can only be used once per customer. 
  • The promotion can only be redeemed online (thewrongshop.co.uk).
  • The promotion must be redeemed at checkout, and cannot be applied retrospectively to an order.
  • The promotion cannot be used in conjunction with any other offer or promotional code, and will not change pre-existing delivery charges.
  • If you wish to return an order with this promotion you will be refunded in full to the amount debited taking into consideration your discount.
  • We reserve the right to withdraw this offer at any time.

 

    Description and price of goods

    Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

    Any goods which are non-bespoke or non-personalised are subject to availability. If the goods you have ordered are not available in stock within 60 days from the date of receipt of your order, we will inform you as soon as possible.

    In addition to the price, you will be required to pay a delivery charge for the goods. All prices are inclusive of 20% VAT but exclude delivery costs, for which we, or our nominated delivery company, will provide you with a cost which will be added to the total amount.

    Payment

    Payment for all Products must be by credit/debit card or other method as available on our web site. If you pay by credit/debit card or Paypal, we'll take payment when your order is placed. This secure merchant is independent and will never disclose your payment details to us. Any payment details provided by you on our site are encrypted and transferred to PayPal using a certified secure connection.

    In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer our UK customers the Klarna's "Pay Later in 3" payment option. The option that we offer is the opportunity to pay for your purchases in three interest-free instalments, over a 60 day period. Further information and Klarna's user terms can be found here.

    Delivery

    The goods you order will be delivered to the address you give when you place your order. For delivery outside the UK, you will be responsible for obtaining all necessary licences and complying with all applicable legislation and regulations in relation to the export of goods from the UK and the importation into your destination country. You will also be responsible for the payment of any applicable import duties and taxes but we may be able to advise you as to the likely costs.

    Any additional delivery costs will be charged directly from our shipping agent on a Cash on Demand basis. This includes waste removal and any inside installation.

    The Wrong Shop aims to ship goods that are kept in stock within 5 working days. Lead times for goods that are made to order or goods involving bespoke framing may vary from 5 to 30 days for editions, and 30 to 90 days for furniture depending on the nature of the order. We will inform you of our estimate as to when the goods are anticipated to be delivered to you. If there is no one at the address given who is competent to accept delivery of the goods, you will be notified of an alternative delivery date or a place to collect the goods.

    Every reasonable effort will be made to deliver the goods as soon as possible after your order has been accepted. However, given that all our goods are made specifically to order, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

    You will become the owner of the goods you ordered once we receive full payment of all sums due in respect of the goods, including delivery charges. You will be responsible for risk of loss of or damage to the goods from the time of delivery. If you have questions regarding delivery, please contact us: support@thewrongshop.co.uk.

    For our Delivery FAQs see here.

    EU VAT and custom fees

    Now that the UK has left the EU, there are changes to how orders to the EU are processed. Orders from EU countries are exempt of UK Tax (VAT) on checkout. Taxes and customs fees will instead be levied by our shipping partner on delivery. You should expect to be charged approx. 12 Euros for the customs fee in addition to local tax (20% in most countries, although this may vary) for the total value of your order including the shipping cost. If you have questions before ordering, please don’t hesitate to contact us: support@thewrongshop.co.uk.

    Cancellation and returns

    You are not able to cancel your contract for any goods ordered from us which are bespoke, personalised or engraved. For any other goods if you wish to cancel an order before the goods are despatched, please email support@thewrongshop.co.uk or write to:

    • Omlet Distribution Centre
    • Whisby Way
    • Lincoln
    • LN6 3QT

    You can return goods for a full refund at any time up to seven working days after the day you received our order by informing us in writing at support@thewrongshop.co.uk. You must return the goods to us in the same condition in which you received them and at your own cost and risk.

    Refunds will be processed within 30 days to the same card used to pay for your purchase.

    If your goods are faulty or incorrect, you must let us know in writing by sending an email to support@thewrongshop.co.uk. You must return the goods to us in the same condition in which you received them. Only in the case of faulty or incorrect goods will we be responsible for the cost of returning the goods to us.

    Artist and designer Ronan Bouroullec is a powerhouse of design. Notable for his architectural interventions, experimental objects and colourful abstract forms. His work is held in coveted permanent collections and he has collaborated with iconic brands such as Vitra, Hay, Flos, and Kvadrat.
    World renowned artist, designer and tech subverter Erwan Bouroullec's work bridges both art and design. His diverse practice explores coding and computer algorithms to create unique digital drawings. His collaborative designs have seen him work with brands such as Vitra, Established & Sons and Kvadrat.
    Brothers Ronan and Erwan Bouroullec live and work in Paris. Their oeuvre ranges from small everyday objects to architectural projects, furniture and drawings. For over two decades, the acclaimed duo have co-created iconic designs for major brands and their work is held in some of the world’s most coveted permanent collections.
    Amsterdam-based designer and illustrator Rop van Mierlo's peculiar works feature untameable creatures. His signature dreamlike style has seen him collaborate with recognisable brands such as Maison Kitsuné Paris, Moncler and Hermès.
    Visual artist Pierre Charpin balances colour, line, form and space in rhythmic, expressive compositions. Explore his minimalist aesthetic, and striking monochromatic prints. Known for his collaborations with recognisable brands such as Hermès, Hay and Saint-Louis Crystal to name a few.
    Iconic artist and designer Nathalie Du Pasquier was a founding member of the Memphis group and ever since, she’s been an unstoppable force in shaping the design world as we know it. Her multifaceted practice has seen her work with the likes of American Apparel, Hermès, Bitossi and Mutina.
    Gijs Frieling and Job Wouters, known collectively as FreelingWaters, work between illustration, painting, graphic design and furniture design to achieve a colourful and psychedelic aesthetic. Their debut collection premiered at London Design Week and Design Miami/Shanghai in the autumn of 2021 and ever since, they've worked on commissions for Elle Decor and fashion designer Dries van Noten, to art gallery The Future Perfect and more.
    Working in the boundaries between art, decoration and design, Jaime Hayon's creations for are full of optimism and show his limitless imagination. ⁠His work can be seen in public spaces and as part of leading hotels worldwide, as well as making creations with brands such as Zara, Swarovski, Cartier, &Tradition and Cassina.
    Renowned artist, writer and publisher, Canadian-born Leanne Shapton is now based in NYC. She is Art Editor of The New York Review of Books, and her illustrations have previously explored themes, such as swimming pools, women’s fashion, and floral forms.
    George Sowden is a designer living and working in Milan and founding member of the Memphis Group. A designer for Swatch, Alessi, Guzzini, Moulinex and Steelcase among others. In recent years he started his own company, Sowden, and designed and produced a collection of items for Hay.
    Philippe Weisbecker's work has been featured in some of the most prestigious publications, including The New York Times, Forbes, GQ and The New Yorker, and he is currently collaborating on inspiring projects with global design brands.
    Bold and witty, Richard Woods' work is instantly identifiable. The British artist first gained recognition in the 1990s and is known for creating remarkable installations and sculptures that mimic the aesthetics of traditional architecture.
    Part illustration, graffiti and calligraphy, Job Wouters mixes them all together to create powerful and vivid visuals. Over the last decade, he has worked for commissioners such as The New York Times, Süddeutsche Zeitung, Stussy, Nike and Universal.
    British designer Bethan Laura Wood's colourful approach has seen her work with a wide range of companies, including Valextra, Kvadrat, CC-Tapis and Dior. Her work has been exhibited in galleries and museums around the world, including the Victoria and Albert Museum, Swiss Institute, Contemporary Art, MOT, Tokyo and the Design Museum, London.
    To find a matching Wrong Shop poster simply go to the poster product page and select 'Unframed poster + hanging kit'.
    A self-confessed textile nerd, Dutch creative Bertjan Pot is well known for his ropemasks, lighting, baskets, and rugs which reflect his experimental techniques. His colourful signature style has seen him collaborate with iconic brands such as Cassina, Febrik, Moooi and Nike.
    Michael Wilkinson's work examines the aesthetics of political and social expression. Inspired by pop culture, art history, and anarchy, Wilkinson consistently revisits moments of resistance, protest and upheaval. Through his meditative, meticulous approach to making, Wilkinson seeks to ‘unbuild’ and reimagine various prescribed readings of history.
    Duggie Fields was a consistent figure in London’s LGBTQ art community, alongside Andrew Logan, Derek Jarman, and Divine. His body of work is defined by a signature form of maximalist figuration – marrying imagery from classical and popular culture with art historical references from Surrealism to Modernism.
    Kim Fisher works across photography, printmaking and installation, responding to her adopted city of Los Angeles – tracking its culture, weather, and architecture, as well as their disorienting effects. Collage is key part of her process, and she uses sources ranging from her own photographs to clippings from newspapers and magazines.
    Sue Tompkins' practice is rooted language – in the formation of words, the use of speech and voice, and various forms of personal expression. Tompkins has explored this territory through live performance, text-based works, sound, installation and paintings. In these, fragments of conversation and everyday phrases are distorted and re-arranged.
    Tony Swain alters, merges, and obscures printed pictures with paint, using newspaper imagery as a stimulus for his work – its inclusion a mixture of conscious selection and contingency. His collaging and painting are intuitive, and he creates mythical landscapes, cityscapes, and interiors from his factual sources.
    Monika Sosnowska's practice takes inspiration from architectural entropy, rooted in her experience of structural change in various Eastern European cities. The defunct forms of post-industrial buildings have long informed the artist’s warped and distorted sculptures, in particular, her engagement with ideas of collapse – materially and conceptually.
    Martin Boyce's poetic installations comprise a vocabulary of images, typography and interconnected forms which emerge across his sculptures, wall paintings, and photography. Collectively, these conjure liminal spaces which explore the aesthetic and political legacy of Modernism, the collapse of nature and culture, and the boundary between the real and fictional.
    Lisa Alvarado's practice is rooted in her knowledge of Mexican American textile and mural painting traditions. Alvarado’s free-hanging works are considered orchestrations, exploring visual and sonic resonance, as well as quotidian rhythms – the transition from day to night, the drawing of breath in and out of the body.
    Dirk Bell's practice questions our attempts to make sense of the belief systems and structures that control our world. The artist employs a variety of linguistic signs across drawing, painting, and sculpture in his arresting multimedia installations, often reflecting on the relationship between civilisation and human nature.
    Amerlia Humber lives and works in East London. Although geographically distant from the rural landscapes that fuel her work, Amelia journeys across the UK and absorbs the essence of her surroundings. Her work decompresses the mind, and gives the viewer a space to dream.