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FAQs

Need help? Email us on
support@thewrongshop.co.uk

General

What's special about Wrong Shop artists?

We work directly with carefully selected artists and acclaimed designers from around the world. There is a strong emphasis on work that reflects the artist's creative portfolio of experimental and dynamic pieces. With a focus on showcasing outstanding talent that have:

– International reputation
– Exhibition history
– Unique artworks
– Conceptual and technical merit

How can I find out more information about a product?

You can learn all about our products on their individual product pages. If you have any other questions or thoughts, drop us an email.

Can I make a wish list?

If you find an artwork that you love, you can add it to your wish list. This lets you create a selection of your favourite pieces and saves any that you’d like to purchase at a later date. To add specific artworks to your wish list, click the star icon on the artwork image. You’ll be asked to create an account.

How is my poster or framed print packaged?

Every finished work we send is packaged and delivered with an exceptional attention to detail. Your Wrong Shop order will arrive in our custom-built packaging.

Unframed posters and prints are rolled, packed and shipped in a protective tube.

Framed items are shipped in our protective, recyclable cardboard box.

Can I sell Wrong Shop products in my own store?

Head to our trade page for more information or contact trade@thewrongshop.co.uk

Where is Wrong Shop based?

Wrong Shop HQ is based in the UK, but we utilise a network of known couriers across the world to offer global shipping.

Framing & Printing

What is a limited edition print?

A limited edition artwork means that only a limited number can or will be produced. The edition size tells you how many artworks will be produced. Generally, a smaller edition size means it's rarer.

Is my print signed by the artist?

Our limited edition prints are often signed by the artist or designer. This will be specified on the product page.

Where is the best place to hang my art?

We would discourage you from hanging our posters and prints in a bathroom where evaporation and condensation may ruin the artwork and frame.

We recommend that you do not hang it near a heat source such as a radiator or boiler. Excessive heat or excessive cold will damage both the frame and artwork.

We also suggest you hang your art in a place that won’t reflect too much light. We use high quality acrylic glazing on all our frames as it is more robust and shatter resistant than glass. It also preserves your artwork, keeping your print protected.

Can my artwork be framed?

Yes! If you purchase a framed poster or framed limited edition print. Please see our framing page for more details.

Please note, if a framed item is not in stock, then they are made-to-order and can take up to 2-4 weeks.

Can I arrange my own framing?

You can, but we recommend purchasing our bespoke frames or waiting until you receive your print before arranging any framing. This is because there can be slight variation in the measurements on our website and the artwork you receive.

Payment & Purchasing

Which payment methods do you accept?

Customers can pay with their preferred payment method and in their local currency. At checkout, you will be presented with the payment options most popular in your country. We offer a range of ways to pay depending on your country including; by debit or credit card, such as Visa, Amex, Mastercard, as well as Paypal, Apple Pay, Amazon Pay, Alipay (China + Hong Kong only), iDeal (Netherlands only) and also Klarna.

Can I shop as an international customer?

Yes! For all international orders, we partner with third party service Global-e, so you can buy Wrong Shop products in over 100 destinations worldwide.

When you buy your Wrong Shop purchase through Global-e, you will see that your payment method is charged by **Global-e// Wrong Shop**. This purchase is subject to Global-e’s Terms and Conditions and Privacy Policy (which is clearly presented at checkout before you place the order).

Will import custom duties and taxes be applied?

Please be advised that local taxes and/or import duties may be applied and are not included in the shipping cost. These are clearly displayed at the checkout.

Can I pay later with Klarna?

Yes, we offer Klarna for flexible payments in certain countries. When you shop with Klarna your purchase will be delivered before you pay for it. If your payment is due and you haven't received your goods, contact Klarna's Customer Service.

Please note: Klarna's Pay's credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply. klarna.com/uk/terms-and-conditions

Available countries: Australia, Austria, Belgium, Canada, Croatia, Denmark, Finland, France, Germany, Ireland (Republic of), Italy, Netherlands, Norway, Spain, Sweden, United States and United Kingdom.

I signed up for 10% off my first order and haven't received my code

If you have signed up to our newsletter, you’ll receive an email containing your 10% off code. If you are having trouble locating this, please double check your inbox as well as spam / junk emails and if you still can’t find it, there may be an issue with the address you’ve entered. We would recommend signing up again using an alternate email address or contacting us on list@thewrongshop.co.uk 

Do you offer gift cards?

Yes, we can provide an eGift card in a range of denominations. Please purchase here.

Artist and designer Ronan Bouroullec is a powerhouse of design. Notable for his architectural interventions, experimental objects and colourful abstract forms. His work is held in coveted permanent collections and he has collaborated with iconic brands such as Vitra, Hay, Flos, and Kvadrat.
World renowned artist, designer and tech subverter Erwan Bouroullec's work bridges both art and design. His diverse practice explores coding and computer algorithms to create unique digital drawings. His collaborative designs have seen him work with brands such as Vitra, Established & Sons and Kvadrat.
Brothers Ronan and Erwan Bouroullec live and work in Paris. Their oeuvre ranges from small everyday objects to architectural projects, furniture and drawings. For over two decades, the acclaimed duo have co-created iconic designs for major brands and their work is held in some of the world’s most coveted permanent collections.
Amsterdam-based designer and illustrator Rop van Mierlo's peculiar works feature untameable creatures. His signature dreamlike style has seen him collaborate with recognisable brands such as Maison Kitsuné Paris, Moncler and Hermès.
Visual artist Pierre Charpin balances colour, line, form and space in rhythmic, expressive compositions. Explore his minimalist aesthetic, and striking monochromatic prints. Known for his collaborations with recognisable brands such as Hermès, Hay and Saint-Louis Crystal to name a few.
Iconic artist and designer Nathalie Du Pasquier was a founding member of the Memphis group and ever since, she’s been an unstoppable force in shaping the design world as we know it. Her multifaceted practice has seen her work with the likes of American Apparel, Hermès, Bitossi and Mutina.
Gijs Frieling and Job Wouters, known collectively as FreelingWaters, work between illustration, painting, graphic design and furniture design to achieve a colourful and psychedelic aesthetic. Their debut collection premiered at London Design Week and Design Miami/Shanghai in the autumn of 2021 and ever since, they've worked on commissions for Elle Decor and fashion designer Dries van Noten, to art gallery The Future Perfect and more.
Working in the boundaries between art, decoration and design, Jaime Hayon's creations for are full of optimism and show his limitless imagination. ⁠His work can be seen in public spaces and as part of leading hotels worldwide, as well as making creations with brands such as Zara, Swarovski, Cartier, &Tradition and Cassina.
Renowned artist, writer and publisher, Canadian-born Leanne Shapton is now based in NYC. She is Art Editor of The New York Review of Books, and her illustrations have previously explored themes, such as swimming pools, women’s fashion, and floral forms.
George Sowden is a designer living and working in Milan and founding member of the Memphis Group. A designer for Swatch, Alessi, Guzzini, Moulinex and Steelcase among others. In recent years he started his own company, Sowden, and designed and produced a collection of items for Hay.
Philippe Weisbecker's work has been featured in some of the most prestigious publications, including The New York Times, Forbes, GQ and The New Yorker, and he is currently collaborating on inspiring projects with global design brands.
Bold and witty, Richard Woods' work is instantly identifiable. The British artist first gained recognition in the 1990s and is known for creating remarkable installations and sculptures that mimic the aesthetics of traditional architecture.
Part illustration, graffiti and calligraphy, Job Wouters mixes them all together to create powerful and vivid visuals. Over the last decade, he has worked for commissioners such as The New York Times, Süddeutsche Zeitung, Stussy, Nike and Universal.
British designer Bethan Laura Wood's colourful approach has seen her work with a wide range of companies, including Valextra, Kvadrat, CC-Tapis and Dior. Her work has been exhibited in galleries and museums around the world, including the Victoria and Albert Museum, Swiss Institute, Contemporary Art, MOT, Tokyo and the Design Museum, London.
To find a matching Wrong Shop poster simply go to the poster product page and select 'Unframed poster + hanging kit'.
A self-confessed textile nerd, Dutch creative Bertjan Pot is well known for his ropemasks, lighting, baskets, and rugs which reflect his experimental techniques. His colourful signature style has seen him collaborate with iconic brands such as Cassina, Febrik, Moooi and Nike.