Overview of Terms of Service for Trade Customers
If you would like to talk to us about becoming one of our exclusive retailers or wholesalers, please contact email@example.com
1. Our contract with you
1.1 These are the terms and conditions (the “Terms”) on which we, Wrong Shop (“We”, “Us” and “Our”) supply any of Our products (the “Products”) detailed on Our website at www.thewrongshop.co.uk (the “Site”) to you, in your capacity as a retailer, whether you operate your business via a physical retail shop or e-commerce website. The supply of Products to you is strictly for commercial or business use or resale.
1.2 These Terms will apply to any contract between Us for the sale of Products to you and replaces and supersedes any previous Terms. We reserve the right to revise these Terms from time to time. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.
2. Ordering products
2.1 There is a minimum order quantity (“MOQ”) of £500 / €500 items for all Our Products.
2.2 For reorders there is a minimum order quantity (“MOQ”) of £300 / €300 items.
2.3 We reserve the right to introduce an MOQ without notice although We will endeavour to give notice of any proposed changes in this respect.
2.4 All orders are created and should be paid pro-forma on the first order. Payment needs to be made by the due date on the invoice supplied. Failing to make payment on the required date might result in the termination of agreed terms.
2.5 Once your Invoice is paid, then your Products will be dispatched to you.
2.6 We may at Our sole discretion process an order for dispatch with repeat customers where terms of 30 days are given in order to pay the invoice. In such circumstances, this will be agreed in writing with Us in advance.
2.7 We reserve the right to refuse or decline any order at Our sole discretion.
3. Our warehouses
3.1 Once your Products are ready to be dispatched from either Our UK or EU warehouse, We will inform you with the existing established method of communication.
3.2 In the EU only: We dispatch Poster Products and natural oak Framed Poster Products only from Our warehouse in Rostock, Germany for EU trade customers. White obeche and black stained oak Framed Poster Products will be dispatched from the UK to the EU.
3.3 Rest of the world: We dispatch Poster Products, natural oak, white obeche and black stained oak Framed Poster Products from the UK to trade customers all over the world.
3.4 Our Rolled and Framed Limited Edition Products are only dispatched from the UK. If trade customers based in the EU order Limited Edition Products, these will be dispatched from the UK.
3.5 Orders to EU trade customers dispatched from the UK will be subject to import VAT that will need to be paid by the customer (usually through DHL or similar). We are informed that this import VAT should be reclaimable from your relevant tax authority however this is something the customer needs to confirm as this is neither something Wrong Shop controls or imposes.
3. Our products
3.1 Our Site is solely for the promotion of Our Products and the images of the Products on Our Site are for illustrative purposes only. Although We have made every effort to display the colours and print accurately, We cannot guarantee that your computer’s display of the colours accurately reflects the colour of the Products. The Products that you receive from Us may vary slightly from those images.
4.1 Rolled Poster and Rolled Limited Edition Products will be dispatched within 1-2 weeks from invoice or order confirmation. Framed Poster and Framed Editions Products will be dispatched within 2-4 weeks.
4.2 After delivery, all orders need to be checked for accuracy and damage by you within three days. Any discrepancies and/or damage needs to be reported immediately. We can not accept claims after three days of delivery. We will require photographs of Products and their packaging as evidence, to be retained until notified by Us.
4.3 Purchases for trade clients are excluded from the Wrong Shop’s 30-day return policy, no such goods will be accepted for return unless faulty or damaged.
4.4 When customers arrange their own shipping, any damage within transit after leaving our warehouse is not covered by the Wrong Shop and should be undertaken at the sole risk of the customer.
5.1 All goods supplied by The Wrong Shop are warranted free from defects for 12 months from the date of supply. This warranty does not affect your statutory rights as a consumer.
5.2 Any defects spotted need to be reported as soon as possible and evidence in the form or photographic evidence needs to be supplied within the claim email sent to firstname.lastname@example.org
6. Your obligation to us
6.1 You agree that Our Products and artists are correct named and explicitly shown against any Wrong Shop item(s) on any platform including website, physical shop or social media
6.2 Our Products are acknowledged on social media using correct methods eg hashtags or ‘@‘ to Our brand, Wrong Shop, ie @thewrongshop #wrongshop
6.3 You agree that where you intend to sell any of Our Products to any third party, you shall:
- not apply any discounts or sales unless agreed in writing in advance;
- confirm to Us in writing the names of any businesses or individuals or other resellers who are intending to or will sell Our Products on to any third party and update Us as and when any new resellers place any orders or requests for Our Products with you. You require Our express permission to sell Our Products on any third party website or sales channels;
- immediately cease to sell our Products to any resellers, businesses or individuals that We notify you not to sell Our Products to - for whatever reason and at Our sole discretion.
7. Intellectual property rights
Certain trademarks, trade names, service marks and logos used or displayed on the Site are Our registered trademarks, trade names and service marks.
The Site design and all intellectual property rights in the Site, including all text, graphics, information, content, blueprints, designs, drawings, specifications and other material displayed on or that can be downloaded from the Site are either the property of, or used with permission by Us and are protected by copyright, trademark and other laws.
These may not be reproduced, published, distributed, exhibited, modified or otherwise used any such materials for any public or commercial purpose, in whole or in part, except as provided for in these Terms. Unless you obtain the prior written consent from Us. All such rights are reserved. Therefore when using Our products and images, name Our brand (Wrong Shop).