Trade Terms and Conditions of Sale
1. About Us
The Wrong Shop Ltd ("The Wrong Shop", "we", "us" or "our") is registered in England and Wales (Company No. 8200866).
Registered Office:
The Wrong Shop Ltd
33 Lauriston Road
London
E9 7EY
United Kingdom
These Terms apply to all wholesale, retail, gallery, museum and commercial customers purchasing products for resale or commercial use. Trade enquiries: trade@thewrongshop.co.uk.
2. Trade Accounts
Trade accounts are offered at our discretion. We may approve, refuse, suspend or terminate any trade account where reasonably necessary.
3. Minimum Order Values
Minimum opening order: £500 / €500.
Minimum repeat order: £300 / €300.
The Wrong Shop reserves the right to amend minimum order values from time to time. Where reasonably practicable, customers will be given advance notice of any material changes.
4. Orders
Orders become binding only when accepted by The Wrong Shop. We reserve the right to refuse orders, limit quantities, discontinue products or amend specifications before acceptance.
5. Prices & Payment
Prices are exclusive of VAT unless stated otherwise. First orders are supplied on a pro-forma basis. Approved customers may be offered credit terms at our discretion. Late payment may incur interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. Title to goods remains with The Wrong Shop until payment has been received in full.
6. Warehouses & Fulfilment
Products may be dispatched from either our UK or EU warehouse depending on the products ordered.
Selected poster products may be dispatched from our EU warehouse for customers located within the European Union.
The following products are dispatched from the United Kingdom:
• all self-fit frames;
• all bespoke framed products;
• all custom-framed artworks;
• all limited editions (rolled and framed); and
• selected poster products.
Orders containing products from multiple warehouses may arrive separately.
7. International Trade Deliveries
Trade orders are NOT shipped using a Delivered Duty Paid (DDP) service.
Unless otherwise agreed in writing, all international trade orders are supplied on terms where the customer is responsible for import duties, customs duties, import VAT, local taxes, brokerage fees, customs clearance charges and any other charges imposed by the destination country.
Customers are responsible for complying with all import requirements in the destination country.
8. Product Information
Images are illustrative only. Slight variations in colour, paper, trimming, dimensions, timber grain, finish, hand-finishing, deckled edges and visible paper margins are normal characteristics and do not constitute defects.
9. Third-Party Framing
Published artwork dimensions are provided as a guide only. Customers commissioning third-party framing should wait until artwork has been received and measured. The Wrong Shop accepts no responsibility for third-party framing commissioned before delivery or manufactured using assumed dimensions.
10. Delivery
Dispatch times are estimates only. Delays caused by artists, suppliers, customs authorities, carriers or events beyond our reasonable control shall not constitute a breach of contract.
11. Inspection & Claims
Trade customers must inspect all deliveries immediately. Visible shortages or transit damage must be reported within three working days together with photographs of the products and packaging. Claims submitted later may be declined where investigation is no longer reasonably possible.
12. Returns
Trade orders are excluded from the consumer returns policy. Returns are accepted only where products are faulty, incorrectly supplied or otherwise agreed in writing. Bespoke, made-to-order and custom-framed products are non-returnable unless faulty.
13. Customer Obligations
Trade customers must accurately credit both the artist and The Wrong Shop when promoting products. Products may not be sold through third-party marketplaces or supplied to further resellers without prior written consent from The Wrong Shop.
14. Intellectual Property
All artwork, photography, marketing assets, trademarks and other intellectual property remain the property of The Wrong Shop and/or its licensors and may only be used to promote genuine The Wrong Shop products.
15. Confidentiality
Trade pricing, commercial terms and confidential information supplied by The Wrong Shop must not be disclosed without prior written consent.
16. Limitation of Liability
Nothing in these Terms limits liability that cannot legally be excluded. Subject to applicable law, The Wrong Shop shall not be liable for indirect or consequential losses arising from the supply of Products.
17. Force Majeure
We shall not be liable for delays or failures caused by circumstances beyond our reasonable control including industrial action, transport disruption, customs delays, natural disasters or supplier failure.
18. Governing Law
These Terms are governed by the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction unless otherwise required by law.
19. Contact
Trade enquiries:
trade@thewrongshop.co.uk
The Wrong Shop Ltd
33 Lauriston Road
London
E9 7EY
United Kingdom