Overview of Terms of Service
These terms of sale apply to all goods supplied by The Wrong Shop Ltd, registered in England and Wales no. 8200866 (‘we’, ‘us’, ‘our’ or ‘The Wrong Shop’). If you have any questions regarding us, our goods or an order that you have placed, please email firstname.lastname@example.org.
If you are a Trade Customer, please read our Trade Terms here.
Acceptance of terms
By using thewrongshop.co.uk you agree to be bound by these terms and conditions. No contract exists between you and The Wrong Shop for the sale of any goods until we have received and accepted your order and we send you confirmation in writing or by email to the address or email address you have given. Once we have done so, there is a binding legal contract between us. These terms and conditions (together with the documents referred to in them) tell you the terms and conditions on which we supply any of the Products to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.
The Wrong Shop reserves the right to update its terms and conditions from time to time.
These terms apply to discounts as promoted on The Wrong Shop. We are currently offering a range of promotions.
To redeem our welcome offer, sign up to our emails to receive the promotional code.
The following terms apply to discounts and promotions issued by The Wrong Shop:
- The code can only be used once per customer.
- The promotion can only be redeemed online (thewrongshop.co.uk).
- The promotion must be redeemed at checkout, and cannot be applied retrospectively to an order.
- The promotion cannot be used in conjunction with any other offer or promotional code, and will not change pre-existing delivery charges.
- If you wish to return an order with this promotion you will be refunded in full to the amount debited taking into consideration your discount.
- We reserve the right to withdraw this offer at any time.
Description and price of goods
Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
Any goods which are non-bespoke or non-personalised are subject to availability. If the goods you have ordered are not available in stock within 60 days from the date of receipt of your order, we will inform you as soon as possible.
In addition to the price, you will be required to pay a delivery charge for the goods. All prices are inclusive of 20% VAT but exclude delivery costs, for which we, or our nominated delivery company, will provide you with a cost which will be added to the total amount.
Payment for all Products must be by credit/debit card or other method as available on our web site. If you pay by credit/debit card or Paypal, we'll take payment when your order is placed. This secure merchant is independent and will never disclose your payment details to us. Any payment details provided by you on our site are encrypted and transferred to PayPal using a certified secure connection.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer our UK customers the Klarna's "Pay Later in 3" payment option. The option that we offer is the opportunity to pay for your purchases in three interest-free instalments, over a 60 day period. Further information and Klarna's user terms can be found here.
The goods you order will be delivered to the address you give when you place your order. For delivery outside the UK, you will be responsible for obtaining all necessary licences and complying with all applicable legislation and regulations in relation to the export of goods from the UK and the importation into your destination country. You will also be responsible for the payment of any applicable import duties and taxes but we may be able to advise you as to the likely costs.
Any additional delivery costs will be charged directly from our shipping agent on a Cash on Demand basis. This includes waste removal and any inside installation.
The Wrong Shop aims to ship goods that are kept in stock within 5 working days. Lead times for goods that are made to order or goods involving bespoke framing may vary from 5 to 30 days for editions, and 30 to 90 days for furniture depending on the nature of the order. We will inform you of our estimate as to when the goods are anticipated to be delivered to you. If there is no one at the address given who is competent to accept delivery of the goods, you will be notified of an alternative delivery date or a place to collect the goods.
Every reasonable effort will be made to deliver the goods as soon as possible after your order has been accepted. However, given that all our goods are made specifically to order, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.
You will become the owner of the goods you ordered once we receive full payment of all sums due in respect of the goods, including delivery charges. You will be responsible for risk of loss of or damage to the goods from the time of delivery. If you have questions regarding delivery, please contact us: email@example.com.
For our Delivery FAQs see here.
EU VAT and custom fees
Now that the UK has left the EU, there are changes to how orders to the EU are processed. Orders from EU countries are exempt of UK Tax (VAT) on checkout. Taxes and customs fees will instead be levied by our shipping partner on delivery. You should expect to be charged approx. 12 Euros for the customs fee in addition to local tax (20% in most countries, although this may vary) for the total value of your order including the shipping cost. If you have questions before ordering, please don’t hesitate to contact us: firstname.lastname@example.org.
Cancellation and returns
You are not able to cancel your contract for any goods ordered from us which are bespoke, personalised or engraved. For any other goods if you wish to cancel an order before the goods are despatched, please email email@example.com or write to:
- Omlet Distribution Centre
- Whisby Way
- LN6 3QT
You can return goods for a full refund at any time up to seven working days after the day you received our order by informing us in writing at firstname.lastname@example.org. You must return the goods to us in the same condition in which you received them and at your own cost and risk.
Refunds will be processed within 30 days to the same card used to pay for your purchase.
If your goods are faulty or incorrect, you must let us know in writing by sending an email to email@example.com. You must return the goods to us in the same condition in which you received them. Only in the case of faulty or incorrect goods will we be responsible for the cost of returning the goods to us.