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Terms

Need help? Email us on
support@thewrongshop.co.uk
FAQs

Overview of Terms of Sale

These Terms of Sale apply to all purchases made through thewrongshop.co.uk. By placing an order with The Wrong Shop Ltd, you agree to these Terms of Sale.

These terms do not affect your statutory rights.

1. About Us

The Wrong Shop Ltd ("The Wrong Shop", "we", "us" or "our") is a company registered in England and Wales (Company No. 8200866).

If you have any questions regarding your order, our products or these Terms of Sale, please contact us:

Email: support@thewrongshop.co.uk

Trade customers should refer to our separate Trade Terms and Conditions where applicable.

If you are a Trade Customer, please read our Trade Terms here.

2. Acceptance of these Terms

By using our website and placing an order, you agree to be bound by these Terms of Sale together with our Privacy Policy, Returns Policy and any other policies referred to on our website.

Please read these Terms carefully before placing an order and keep a copy for your records.

We may update these Terms from time to time. Any changes will only apply to orders placed after the revised Terms have been published on our website.

You should print a copy of these terms and conditions for future reference. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.

The Wrong Shop reserves the right to update its terms and conditions from time to time.

3. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After your order has been placed, you will receive an email acknowledging receipt of your order. This confirmation does not mean that your order has been accepted.

A legally binding contract between you and The Wrong Shop is formed only when we dispatch your order or otherwise confirm that your order has been accepted.

If we are unable to accept your order, we will notify you as soon as reasonably possible and refund any payment already taken.

Examples of where we may be unable to accept an order include:

a product is unavailable, an error has occurred in the pricing or description of a product, we cannot obtain authorisation for your payment, we reasonably suspect fraudulent or unlawful activity, delivery to your requested destination is not possible.

We reserve the right to refuse or cancel an order where reasonably necessary.

4. Product Information

We take reasonable care to ensure that product descriptions, dimensions, specifications and photographs are accurate.

As many of our products are handmade, produced using traditional printing techniques or made from natural materials, slight variations in colour, texture, grain, finish or appearance may occur. These variations are part of the character of the product and do not constitute defects.

Images on our website are provided for illustration purposes. Colours may vary depending on your screen or device settings.

Dimensions shown on our website are provided as a guide. While we make every effort to ensure they are accurate, slight variations may occur due to paper manufacture, trimming tolerances, hand-finishing and the production methods used. Certain artworks, including those with hand-torn or deckled edges, may naturally vary slightly in their finished dimensions, paper margins or visible image area.

Where an artwork forms part of a limited edition or is individually produced, minor variations between editions or production runs may occur as intended by the artist or production process.

Third-Party Framing

If you intend to commission bespoke framing from an independent framer, we strongly recommend waiting until your artwork has been delivered before arranging for the frame to be manufactured or cut. This allows the artwork to be measured accurately and ensures the frame is made to the exact dimensions of the individual piece supplied.

The Wrong Shop accepts no responsibility for the cost of third-party framing, mounting, glazing or related services commissioned before delivery of the artwork, or for any framing manufactured using assumed or published dimensions rather than the dimensions of the artwork received.

Any agreement between you and an independent framing provider is solely between you and that third party.

5. Availability

All products are offered subject to availability.

Some products are held in stock, while others are printed, framed or manufactured to order.

If a product becomes unavailable after an order has been placed, we will contact you as soon as reasonably possible to discuss the available options, which may include:

waiting for new stock, selecting an alternative product; or receiving a full refund.

6. Prices

All prices displayed on our website are shown in the applicable currency selected by you.

Where applicable, prices include VAT at the prevailing UK rate unless otherwise stated.

Delivery charges are calculated separately during checkout and will be clearly displayed before you complete your purchase.

We take reasonable care to ensure all prices are accurate. If we discover an obvious pricing error before accepting your order, we reserve the right to cancel the order and refund any payment already made.

Price changes made after you have placed an order will not affect orders that have already been accepted.

7. Payment

Payment must be made in full before your order is dispatched.

We accept payment using the methods displayed during checkout, which may include:

major credit and debit cards, Shopify Payments, PayPal, Shop Pay, Klarna and other payment methods made available on our website from time to time.

All online payments are processed securely using encrypted payment systems operated by our authorised payment providers.

We do not store your full payment card details.

Where you choose to pay using a third-party finance provider such as Klarna, your agreement with that provider is subject to their own terms and conditions.

Failure to obtain payment authorisation may result in your order being cancelled.

8. Gift Cards and Promotional Credit

Where gift cards, store credit or promotional vouchers are offered, additional terms may apply.

Unless otherwise stated: gift cards cannot be exchanged for cash, promotional codes cannot be applied retrospectively to completed orders, only one promotional code may be used per order unless otherwise stated and promotional discounts have no cash value.

Specific promotional terms will be published alongside each offer where applicable.

Terms of Sale

Effective date: 8 July 2024

These Terms of Sale apply to all purchases made through thewrongshop.co.uk. By placing an order with The Wrong Shop Ltd, you agree to these Terms of Sale.

These terms do not affect your statutory rights.

9. Promotions and Discount Codes

From time to time, The Wrong Shop may offer promotional discounts, voucher codes or other special offers.

Unless otherwise stated, the following terms apply: promotional codes are valid only for the period stated in the relevant promotion, promotional codes may only be redeemed online at thewrongshop.co.uk.

Promotional codes must be entered during checkout and cannot be applied after an order has been placed. Unless expressly stated otherwise, only one promotional code may be used per order. Promotional codes cannot be exchanged for cash or credit.

Promotions may exclude selected products, artists, collections or brands. Any exclusions will be clearly stated at the time of the promotion.

Discounts apply only to the product price and do not reduce delivery charges unless specifically stated. If an order purchased using a promotional discount is refunded, the refund will be limited to the amount actually paid.

We reserve the right to amend, suspend or withdraw any promotion at any time where reasonably necessary.

10. Delivery

We deliver throughout the United Kingdom and to selected international destinations.

Delivery availability, estimated delivery times and shipping charges are displayed during checkout.

Delivery estimates are provided in good faith but are not guaranteed unless expressly agreed in writing.

Typical production and dispatch times are:

Product

Typical Dispatch Time

In-stock posters

Within approximately 5 working days

Self-fit frames

Usually within 5–10 working days

Made-to-order framed posters

Approximately 2–6 weeks

Limited editions

Approximately 1–4 weeks

Bespoke framed limited editions

Approximately 3–8 weeks

Furniture and oversized products

Lead times advised at the time of ordering

 

Where production or delivery times differ from the estimates above, we will notify you as soon as reasonably practicable and provide an updated estimated dispatch date.

Production times may occasionally vary due to artist approvals, specialist manufacturing, supplier availability or periods of unusually high demand.

Where significant delays occur, we will keep you informed.

Further information about our delivery services, production lead times and shipping options can be found in our Delivery page on our website.

11. Delivery Address

You are responsible for providing a complete and accurate delivery address.

If incorrect delivery information is supplied, additional shipping charges or redelivery costs may apply.

If a parcel is returned to us because delivery could not be completed, we may charge the cost of reshipping the order.

If no one is available to accept delivery, our delivery partner may leave the parcel in accordance with your delivery instructions, attempt delivery again, or leave details explaining how to rearrange delivery or collect the parcel from a local collection point, depending on the courier's procedures.

 12. Delivery Partners

We work with a number of trusted courier and logistics partners.

Ownership of the goods transfers to you once full payment has been received.

Risk in the goods passes to you when the goods are delivered to the delivery address provided in your order.

If goods arrive visibly damaged, we recommend noting this with the courier where possible and contacting us as soon as reasonably possible.

13. Delivery Delays

We always aim to dispatch and deliver orders within the estimated times shown on our website.

However, delays may occasionally occur due to circumstances outside our reasonable control, including: severe weather, industrial action, customs delays, carrier disruption, shortages of specialist materials, manufacturing delays or other events beyond our reasonable control.

Where delays occur, we will make reasonable efforts to keep you informed and deliver your order as soon as practicable.

Nothing in these Terms limits your statutory rights where delivery is significantly delayed.

14. International Orders

We ship to many countries worldwide.

International customers are responsible for ensuring that products may legally be imported into their destination country and for complying with any applicable local laws or import requirements.

Certain products may not be available for shipment to particular destinations.

You are responsible for ensuring that the products you order may legally be imported into your destination country. Where required, you are responsible for obtaining any licences, permits or approvals necessary for the importation of your order and for complying with all applicable local laws and regulations.

15. Duties, Taxes and Import Charges

Unless expressly stated otherwise, international orders may be subject to customs duties, import taxes, brokerage fees or other local charges imposed by the destination country.

These charges are determined by the relevant customs authorities and are the responsibility of the customer.

As customs regulations vary between countries and may change without notice, we cannot guarantee or calculate all applicable charges in advance.

Where possible, we will provide guidance before an order is placed.

16. European Union Orders

Following the UK's departure from the European Union, fulfilment arrangements vary depending on the product ordered.

Posters 

Many posters are held in stock within the European Union and are dispatched from our EU fulfilment warehouse. Orders shipped from within the EU will not normally incur additional import duties.

Bespoke Framing and Limited Editions

Unframed limited editions and most bespoke framed products are manufactured and dispatched from the United Kingdom.

Where these products are shipped using a Delivered Duty Paid (DDP) service, The Wrong Shop will pay the applicable import duties and taxes required for delivery.

Where a shipment is not sent using DDP, any applicable import duties, taxes or customs charges remain the responsibility of the customer. The delivery method used for your order will be confirmed during checkout or before dispatch where appropriate.

If you are unsure how your order will be fulfilled or have any questions regarding customs procedures, import charges or delivery arrangements before placing your order, please contact us at support@thewrongshop.co.uk and we will be happy to assist.

Business Customers

Business customers importing goods into the European Union may be required to provide a valid Economic Operators Registration and Identification (EORI) number where applicable.

Import VAT may be recoverable by business customers in accordance with local tax regulations. Customers should seek independent tax advice where necessary.

17. Failed Deliveries

If delivery cannot be completed because: nobody is available to receive the parcel;

delivery instructions are incorrect; customs information is not provided when requested; or the parcel is refused, the courier may return the goods to us.

 Any additional shipping costs incurred in re-dispatching the order may be charged before the goods are sent again.

18. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such delay results from events beyond our reasonable control.

These events may include, but are not limited to: natural disasters, fire, flood, epidemic or pandemic, war, terrorist activity, governmental restrictions, strikes or industrial disputes, transport disruption, supplier failure or failures affecting telecommunications or internet services.

Where such circumstances continue for an extended period, either party may have the right to cancel the affected order and receive any refund required by applicable law.

 

Nishant Choksi's work is known for its unique blend of humor and sharp social commentary. It is playful yet thought-provoking, encouraging viewers to reflect on modern life and the absurdities of societal norms, politics, and human behavior. This makes his work resonate across various audiences.
Artist and designer Ronan Bouroullec is a powerhouse of design. Notable for his architectural interventions, experimental objects and colourful abstract forms. His work is held in coveted permanent collections and he has collaborated with iconic brands such as Vitra, Hay, Flos, and Kvadrat.
World renowned artist, designer and tech subverter Erwan Bouroullec's work bridges both art and design. His diverse practice explores coding and computer algorithms to create unique digital drawings. His collaborative designs have seen him work with brands such as Vitra, Established & Sons and Kvadrat.
Brothers Ronan and Erwan Bouroullec live and work in Paris. Their oeuvre ranges from small everyday objects to architectural projects, furniture and drawings. For over two decades, the acclaimed duo have co-created iconic designs for major brands and their work is held in some of the world’s most coveted permanent collections.
Amsterdam-based designer and illustrator Rop van Mierlo's peculiar works feature untameable creatures. His signature dreamlike style has seen him collaborate with recognisable brands such as Maison Kitsuné Paris, Moncler and Hermès.
Visual artist Pierre Charpin balances colour, line, form and space in rhythmic, expressive compositions. Explore his minimalist aesthetic, and striking monochromatic prints. Known for his collaborations with recognisable brands such as Hermès, Hay and Saint-Louis Crystal to name a few.
Iconic artist and designer Nathalie Du Pasquier was a founding member of the Memphis group and ever since, she’s been an unstoppable force in shaping the design world as we know it. Her multifaceted practice has seen her work with the likes of American Apparel, Hermès, Bitossi and Mutina.
Gijs Frieling and Job Wouters, known collectively as FreelingWaters, work between illustration, painting, graphic design and furniture design to achieve a colourful and psychedelic aesthetic. Their debut collection premiered at London Design Week and Design Miami/Shanghai in the autumn of 2021 and ever since, they've worked on commissions for Elle Decor and fashion designer Dries van Noten, to art gallery The Future Perfect and more.
Working in the boundaries between art, decoration and design, Jaime Hayon's creations for are full of optimism and show his limitless imagination. ⁠His work can be seen in public spaces and as part of leading hotels worldwide, as well as making creations with brands such as Zara, Swarovski, Cartier, &Tradition and Cassina.
Renowned artist, writer and publisher, Canadian-born Leanne Shapton is now based in NYC. She is Art Editor of The New York Review of Books, and her illustrations have previously explored themes, such as swimming pools, women’s fashion, and floral forms.
George Sowden is a designer living and working in Milan and founding member of the Memphis Group. A designer for Swatch, Alessi, Guzzini, Moulinex and Steelcase among others. In recent years he started his own company, Sowden, and designed and produced a collection of items for Hay.
Philippe Weisbecker's work has been featured in some of the most prestigious publications, including The New York Times, Forbes, GQ and The New Yorker, and he is currently collaborating on inspiring projects with global design brands.
Bold and witty, Richard Woods' work is instantly identifiable. The British artist first gained recognition in the 1990s and is known for creating remarkable installations and sculptures that mimic the aesthetics of traditional architecture.
Part illustration, graffiti and calligraphy, Job Wouters mixes them all together to create powerful and vivid visuals. Over the last decade, he has worked for commissioners such as The New York Times, Süddeutsche Zeitung, Stussy, Nike and Universal.
British designer Bethan Laura Wood's colourful approach has seen her work with a wide range of companies, including Valextra, Kvadrat, CC-Tapis and Dior. Her work has been exhibited in galleries and museums around the world, including the Victoria and Albert Museum, Swiss Institute, Contemporary Art, MOT, Tokyo and the Design Museum, London.
To find a matching Wrong Shop poster simply go to the poster product page and select 'Unframed poster + hanging kit'.
A self-confessed textile nerd, Dutch creative Bertjan Pot is well known for his ropemasks, lighting, baskets, and rugs which reflect his experimental techniques. His colourful signature style has seen him collaborate with iconic brands such as Cassina, Febrik, Moooi and Nike.
Michael Wilkinson's work examines the aesthetics of political and social expression. Inspired by pop culture, art history, and anarchy, Wilkinson consistently revisits moments of resistance, protest and upheaval. Through his meditative, meticulous approach to making, Wilkinson seeks to ‘unbuild’ and reimagine various prescribed readings of history.
Duggie Fields was a consistent figure in London’s LGBTQ art community, alongside Andrew Logan, Derek Jarman, and Divine. His body of work is defined by a signature form of maximalist figuration – marrying imagery from classical and popular culture with art historical references from Surrealism to Modernism.
Kim Fisher works across photography, printmaking and installation, responding to her adopted city of Los Angeles – tracking its culture, weather, and architecture, as well as their disorienting effects. Collage is key part of her process, and she uses sources ranging from her own photographs to clippings from newspapers and magazines.
Sue Tompkins' practice is rooted language – in the formation of words, the use of speech and voice, and various forms of personal expression. Tompkins has explored this territory through live performance, text-based works, sound, installation and paintings. In these, fragments of conversation and everyday phrases are distorted and re-arranged.
Tony Swain alters, merges, and obscures printed pictures with paint, using newspaper imagery as a stimulus for his work – its inclusion a mixture of conscious selection and contingency. His collaging and painting are intuitive, and he creates mythical landscapes, cityscapes, and interiors from his factual sources.
Monika Sosnowska's practice takes inspiration from architectural entropy, rooted in her experience of structural change in various Eastern European cities. The defunct forms of post-industrial buildings have long informed the artist’s warped and distorted sculptures, in particular, her engagement with ideas of collapse – materially and conceptually.
Martin Boyce's poetic installations comprise a vocabulary of images, typography and interconnected forms which emerge across his sculptures, wall paintings, and photography. Collectively, these conjure liminal spaces which explore the aesthetic and political legacy of Modernism, the collapse of nature and culture, and the boundary between the real and fictional.
Odili Donald Odita is an abstract painter based in Philadelphia. His work uses colour to explore identity, place and perception, drawing from African and Western traditions to create rhythmic compositions that transform architectural space. Through pattern, light and movement, Odita reflects on belonging, connection and the shared human experience.
Lisa Alvarado's practice is rooted in her knowledge of Mexican American textile and mural painting traditions. Alvarado’s free-hanging works are considered orchestrations, exploring visual and sonic resonance, as well as quotidian rhythms – the transition from day to night, the drawing of breath in and out of the body.
Dirk Bell's practice questions our attempts to make sense of the belief systems and structures that control our world. The artist employs a variety of linguistic signs across drawing, painting, and sculpture in his arresting multimedia installations, often reflecting on the relationship between civilisation and human nature.
Amelia Humber lives and works in East London. Although geographically distant from the rural landscapes that fuel her work, Amelia journeys across the UK and absorbs the essence of her surroundings. Her work decompresses the mind, and gives the viewer a space to dream.
Josef Albers (1888-1976) was one of the most pioneering artists of the 20th century. A key Bauhaus figure, he studied and taught there for over a decade. His teachings continue to shape art education, and his revolutionary book 'Interaction of Color' is as relevant today as it was when it was first published in 1963. His 'Homage to the Square' series, begun in 1950 and comprising over two thousand paintings, remains his most influential.
Anni Albers (1899-1994) was one of the most influential textile artists and designers of the 20th century. She started her career at the Bauhaus, where she redefined weaving – combining an ancient craft with the language of modern art. In 1949, she became the first woman and the first textile artist to have a solo exhibition at MoMA. She later explored innovative printmaking, solidifying her legacy as a trailblazer in both mediums.
Martin Parr is one of the best-known documentary photographers and photojournalist of his generation. Known for his satirical and anthropological approach to modern life. A Magnum Photos member since 1994, his work explores global cultural peculiarities with vivid colour and ironic compositions. Themes of leisure, consumption, and communication, run throughout his photos.