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Returns

Need help? Email us on
support@thewrongshop.co.uk
FAQs

Returns Policy

At The Wrong Shop, we want you to be delighted with your purchase. If, for any reason, you are not completely satisfied, please contact us and we will do our best to resolve the issue.

If you wish to return or cancel an order, or if your items are faulty, damaged or incorrect, please contact us at support@thewrongshop.co.uk before returning any goods.

Inspecting Your Order

Please inspect your order as soon as possible after delivery.

Any visible damage, shortages or incorrect items should be reported to us within 7 days of delivery. To help us investigate and resolve the issue quickly, please retain all original packaging and provide photographs of both the products and the packaging.

Claims for visible transit damage, missing items or incorrect goods should be made within 14 days of delivery. Claims made after this period may not be accepted where the delay has affected our ability to investigate the issue. This does not affect your statutory rights in relation to faulty goods.

30-Day Returns

We offer a voluntary 30-day returns policy on eligible products.

You may request a return within 30 days of receiving your order, provided that the item:

  • is unused and undamaged;
  • is returned in its original packaging where reasonably possible;
  • is in a resaleable condition; and
  • is accompanied by proof of purchase.

This voluntary returns policy is offered in addition to your statutory rights.

This 30-day returns policy does not apply to bespoke, made-to-order, custom-framed or personalised products.

Bespoke, Made-to-Order and Personalised Products

As many of our products are made specifically to order, bespoke, made-to-order, custom-framed and personalised products cannot be returned, exchanged or cancelled once production has begun, unless they are faulty, damaged in transit or not as described.

This includes, but is not limited to:

  • bespoke framed artworks;
  • made-to-order framed posters;
  • bespoke framed limited editions;
  • personalised products; and
  • any product identified on our website as bespoke or made to order.

Please ensure that all product details, sizes and specifications are correct before placing your order, as these items are manufactured specifically for you and cannot be resold.

How to Return an Item

To request a return:

  1. Complete our Returns Form (available to download from our here).
  2. Email your completed Returns Form to support@thewrongshop.co.uk, together with your order number, the reason for your return and photographs if the item is damaged or incorrect.
  3. If your return is approved, we will provide instructions on how and where to return your item.
  4. Please package the item securely, preferably using the original packaging, and include a copy of your completed Returns Form.
  5. Notify us once your return has been dispatched.

Returns sent without prior authorisation may result in delays in processing your return.

Return Shipping Costs

Unless the item is faulty, damaged, incorrectly supplied or otherwise required by law, customers are responsible for the cost of returning items to us.

We recommend using a tracked and insured delivery service, as returned goods remain your responsibility until they have been safely received by us.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Where a refund is approved, it will be processed to the original payment method used for the purchase.

We aim to process all approved refunds within 30 days, although refunds are often completed sooner depending on your payment provider.

Exchanges

Where possible, we will replace faulty, damaged or incorrectly supplied products. If a replacement is unavailable, we will offer an appropriate alternative or provide a refund in accordance with your statutory rights.

    Return FAQs

    When will I receive my refund or replacement items?

    We will organise a refund or replacement as requested by you as soon as we receive the items. Refunds will be processed within 30 days to the original payment method (eg the card you paid with or via PayPal).

    What will be refunded?

    Provided the products are returned to us within 30 days, we will refund the full value as shown on your order of any returned products, including the original delivery cost.

    My artwork arrived damaged, can I return it?

    Yes. If your purchase arrives with damage, please contact us for immediate attention on the matter. Please provide as many details as possible about the situation; describe the manner in which the package was received, describe the packaging used, describe the damage itself in full detail. Photos are extremely helpful.

    Are there any exceptions / non-returnable items?

    No.

    Nishant Choksi's work is known for its unique blend of humor and sharp social commentary. It is playful yet thought-provoking, encouraging viewers to reflect on modern life and the absurdities of societal norms, politics, and human behavior. This makes his work resonate across various audiences.
    Artist and designer Ronan Bouroullec is a powerhouse of design. Notable for his architectural interventions, experimental objects and colourful abstract forms. His work is held in coveted permanent collections and he has collaborated with iconic brands such as Vitra, Hay, Flos, and Kvadrat.
    World renowned artist, designer and tech subverter Erwan Bouroullec's work bridges both art and design. His diverse practice explores coding and computer algorithms to create unique digital drawings. His collaborative designs have seen him work with brands such as Vitra, Established & Sons and Kvadrat.
    Brothers Ronan and Erwan Bouroullec live and work in Paris. Their oeuvre ranges from small everyday objects to architectural projects, furniture and drawings. For over two decades, the acclaimed duo have co-created iconic designs for major brands and their work is held in some of the world’s most coveted permanent collections.
    Amsterdam-based designer and illustrator Rop van Mierlo's peculiar works feature untameable creatures. His signature dreamlike style has seen him collaborate with recognisable brands such as Maison Kitsuné Paris, Moncler and Hermès.
    Visual artist Pierre Charpin balances colour, line, form and space in rhythmic, expressive compositions. Explore his minimalist aesthetic, and striking monochromatic prints. Known for his collaborations with recognisable brands such as Hermès, Hay and Saint-Louis Crystal to name a few.
    Iconic artist and designer Nathalie Du Pasquier was a founding member of the Memphis group and ever since, she’s been an unstoppable force in shaping the design world as we know it. Her multifaceted practice has seen her work with the likes of American Apparel, Hermès, Bitossi and Mutina.
    Gijs Frieling and Job Wouters, known collectively as FreelingWaters, work between illustration, painting, graphic design and furniture design to achieve a colourful and psychedelic aesthetic. Their debut collection premiered at London Design Week and Design Miami/Shanghai in the autumn of 2021 and ever since, they've worked on commissions for Elle Decor and fashion designer Dries van Noten, to art gallery The Future Perfect and more.
    Working in the boundaries between art, decoration and design, Jaime Hayon's creations for are full of optimism and show his limitless imagination. ⁠His work can be seen in public spaces and as part of leading hotels worldwide, as well as making creations with brands such as Zara, Swarovski, Cartier, &Tradition and Cassina.
    Renowned artist, writer and publisher, Canadian-born Leanne Shapton is now based in NYC. She is Art Editor of The New York Review of Books, and her illustrations have previously explored themes, such as swimming pools, women’s fashion, and floral forms.
    George Sowden is a designer living and working in Milan and founding member of the Memphis Group. A designer for Swatch, Alessi, Guzzini, Moulinex and Steelcase among others. In recent years he started his own company, Sowden, and designed and produced a collection of items for Hay.
    Philippe Weisbecker's work has been featured in some of the most prestigious publications, including The New York Times, Forbes, GQ and The New Yorker, and he is currently collaborating on inspiring projects with global design brands.
    Bold and witty, Richard Woods' work is instantly identifiable. The British artist first gained recognition in the 1990s and is known for creating remarkable installations and sculptures that mimic the aesthetics of traditional architecture.
    Part illustration, graffiti and calligraphy, Job Wouters mixes them all together to create powerful and vivid visuals. Over the last decade, he has worked for commissioners such as The New York Times, Süddeutsche Zeitung, Stussy, Nike and Universal.
    British designer Bethan Laura Wood's colourful approach has seen her work with a wide range of companies, including Valextra, Kvadrat, CC-Tapis and Dior. Her work has been exhibited in galleries and museums around the world, including the Victoria and Albert Museum, Swiss Institute, Contemporary Art, MOT, Tokyo and the Design Museum, London.
    To find a matching Wrong Shop poster simply go to the poster product page and select 'Unframed poster + hanging kit'.
    A self-confessed textile nerd, Dutch creative Bertjan Pot is well known for his ropemasks, lighting, baskets, and rugs which reflect his experimental techniques. His colourful signature style has seen him collaborate with iconic brands such as Cassina, Febrik, Moooi and Nike.
    Michael Wilkinson's work examines the aesthetics of political and social expression. Inspired by pop culture, art history, and anarchy, Wilkinson consistently revisits moments of resistance, protest and upheaval. Through his meditative, meticulous approach to making, Wilkinson seeks to ‘unbuild’ and reimagine various prescribed readings of history.
    Duggie Fields was a consistent figure in London’s LGBTQ art community, alongside Andrew Logan, Derek Jarman, and Divine. His body of work is defined by a signature form of maximalist figuration – marrying imagery from classical and popular culture with art historical references from Surrealism to Modernism.
    Kim Fisher works across photography, printmaking and installation, responding to her adopted city of Los Angeles – tracking its culture, weather, and architecture, as well as their disorienting effects. Collage is key part of her process, and she uses sources ranging from her own photographs to clippings from newspapers and magazines.
    Sue Tompkins' practice is rooted language – in the formation of words, the use of speech and voice, and various forms of personal expression. Tompkins has explored this territory through live performance, text-based works, sound, installation and paintings. In these, fragments of conversation and everyday phrases are distorted and re-arranged.
    Tony Swain alters, merges, and obscures printed pictures with paint, using newspaper imagery as a stimulus for his work – its inclusion a mixture of conscious selection and contingency. His collaging and painting are intuitive, and he creates mythical landscapes, cityscapes, and interiors from his factual sources.
    Monika Sosnowska's practice takes inspiration from architectural entropy, rooted in her experience of structural change in various Eastern European cities. The defunct forms of post-industrial buildings have long informed the artist’s warped and distorted sculptures, in particular, her engagement with ideas of collapse – materially and conceptually.
    Martin Boyce's poetic installations comprise a vocabulary of images, typography and interconnected forms which emerge across his sculptures, wall paintings, and photography. Collectively, these conjure liminal spaces which explore the aesthetic and political legacy of Modernism, the collapse of nature and culture, and the boundary between the real and fictional.
    Odili Donald Odita is an abstract painter based in Philadelphia. His work uses colour to explore identity, place and perception, drawing from African and Western traditions to create rhythmic compositions that transform architectural space. Through pattern, light and movement, Odita reflects on belonging, connection and the shared human experience.
    Lisa Alvarado's practice is rooted in her knowledge of Mexican American textile and mural painting traditions. Alvarado’s free-hanging works are considered orchestrations, exploring visual and sonic resonance, as well as quotidian rhythms – the transition from day to night, the drawing of breath in and out of the body.
    Dirk Bell's practice questions our attempts to make sense of the belief systems and structures that control our world. The artist employs a variety of linguistic signs across drawing, painting, and sculpture in his arresting multimedia installations, often reflecting on the relationship between civilisation and human nature.
    Amelia Humber lives and works in East London. Although geographically distant from the rural landscapes that fuel her work, Amelia journeys across the UK and absorbs the essence of her surroundings. Her work decompresses the mind, and gives the viewer a space to dream.
    Josef Albers (1888-1976) was one of the most pioneering artists of the 20th century. A key Bauhaus figure, he studied and taught there for over a decade. His teachings continue to shape art education, and his revolutionary book 'Interaction of Color' is as relevant today as it was when it was first published in 1963. His 'Homage to the Square' series, begun in 1950 and comprising over two thousand paintings, remains his most influential.
    Anni Albers (1899-1994) was one of the most influential textile artists and designers of the 20th century. She started her career at the Bauhaus, where she redefined weaving – combining an ancient craft with the language of modern art. In 1949, she became the first woman and the first textile artist to have a solo exhibition at MoMA. She later explored innovative printmaking, solidifying her legacy as a trailblazer in both mediums.
    Martin Parr is one of the best-known documentary photographers and photojournalist of his generation. Known for his satirical and anthropological approach to modern life. A Magnum Photos member since 1994, his work explores global cultural peculiarities with vivid colour and ironic compositions. Themes of leisure, consumption, and communication, run throughout his photos.