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Returns

Need help? Email us on
support@thewrongshop.co.uk

Return policy

If for any reason you are not 100% happy with the products you have purchased from the Wrong Shop, please tell us and we will do our best to put things right. If you still want to return or cancel an order, or your items are faulty or incorrect, please email support@thewrongshop.co.uk

We have a 30-day returns policy, which means you have 30 days after receiving your item to request a return. To make it even easier for you to shop for gifts, any orders made over the Christmas period have an extended returns policy until 31st January 2024. For orders made after Christmas, our normal 30 day returns policy applies.

For UK returns:

  • Contact us with your order number and the reason for your return, including images of any damage
  • If your return is accepted, we’ll send you instructions on how and where to send your order
  • Repack the item in the original packaging it came in – please note the item(s) must be in the original condition you received it in
  • Once we receive your returned order, we’ll replace it or refund it
  • We process all refunds within 30 days

For international returns:

International returns must be arranged through the Global-e returns portal. Please follow the steps below to generate your returns label.

  • Please visit Wrong Shop Global-E Returns Portal. You will need your order number and email address to create your returns label. The returns portal can be found here: https://web.global-e.com/Returns/Portal/oQIx
  • Once in the returns portal, select the item/s you wish to return, choose a reason from the drop down menu and click next.
  • Your returns label and form will be generated.
  • Include the Global-E returns form inside the parcel and pack items in the original box or secure packaging, to ensure they reach us safely.
  • Attach the return address label to the outside of your parcel.
  • Return your parcel via your local DHL Express branch https://locator.dhl.com/ or schedule a pick-up here https://mydhl.express.dhl/

Return FAQs

When will I receive my refund or replacement items?

We will organise a refund or replacement as requested by you as soon as we receive the items. Refunds will be processed within 30 days to the original payment method (eg the card you paid with or via PayPal).

What will be refunded?

Provided the products are returned to us within 30 days, we will refund the full value as shown on your order of any returned products, including the original delivery cost.

My artwork arrived damaged, can I return it?

Yes. If your purchase arrives with damage, please contact us for immediate attention on the matter. Please provide as many details as possible about the situation; describe the manner in which the package was received, describe the packaging used, describe the damage itself in full detail. Photos are extremely helpful.

Are there any exceptions / non-returnable items?

No.

Artist and designer Ronan Bouroullec is a powerhouse of design. Notable for his architectural interventions, experimental objects and colourful abstract forms. His work is held in coveted permanent collections and he has collaborated with iconic brands such as Vitra, Hay, Flos, and Kvadrat.
World renowned artist, designer and tech subverter Erwan Bouroullec's work bridges both art and design. His diverse practice explores coding and computer algorithms to create unique digital drawings. His collaborative designs have seen him work with brands such as Vitra, Established & Sons and Kvadrat.
Brothers Ronan and Erwan Bouroullec live and work in Paris. Their oeuvre ranges from small everyday objects to architectural projects, furniture and drawings. For over two decades, the acclaimed duo have co-created iconic designs for major brands and their work is held in some of the world’s most coveted permanent collections.
Amsterdam-based designer and illustrator Rop van Mierlo's peculiar works feature untameable creatures. His signature dreamlike style has seen him collaborate with recognisable brands such as Maison Kitsuné Paris, Moncler and Hermès.
Visual artist Pierre Charpin balances colour, line, form and space in rhythmic, expressive compositions. Explore his minimalist aesthetic, and striking monochromatic prints. Known for his collaborations with recognisable brands such as Hermès, Hay and Saint-Louis Crystal to name a few.
Iconic artist and designer Nathalie Du Pasquier was a founding member of the Memphis group and ever since, she’s been an unstoppable force in shaping the design world as we know it. Her multifaceted practice has seen her work with the likes of American Apparel, Hermès, Bitossi and Mutina.
Gijs Frieling and Job Wouters, known collectively as FreelingWaters, work between illustration, painting, graphic design and furniture design to achieve a colourful and psychedelic aesthetic. Their debut collection premiered at London Design Week and Design Miami/Shanghai in the autumn of 2021 and ever since, they've worked on commissions for Elle Decor and fashion designer Dries van Noten, to art gallery The Future Perfect and more.
Working in the boundaries between art, decoration and design, Jaime Hayon's creations for are full of optimism and show his limitless imagination. ⁠His work can be seen in public spaces and as part of leading hotels worldwide, as well as making creations with brands such as Zara, Swarovski, Cartier, &Tradition and Cassina.
Renowned artist, writer and publisher, Canadian-born Leanne Shapton is now based in NYC. She is Art Editor of The New York Review of Books, and her illustrations have previously explored themes, such as swimming pools, women’s fashion, and floral forms.
George Sowden is a designer living and working in Milan and founding member of the Memphis Group. A designer for Swatch, Alessi, Guzzini, Moulinex and Steelcase among others. In recent years he started his own company, Sowden, and designed and produced a collection of items for Hay.
Philippe Weisbecker's work has been featured in some of the most prestigious publications, including The New York Times, Forbes, GQ and The New Yorker, and he is currently collaborating on inspiring projects with global design brands.
Bold and witty, Richard Woods' work is instantly identifiable. The British artist first gained recognition in the 1990s and is known for creating remarkable installations and sculptures that mimic the aesthetics of traditional architecture.
Part illustration, graffiti and calligraphy, Job Wouters mixes them all together to create powerful and vivid visuals. Over the last decade, he has worked for commissioners such as The New York Times, Süddeutsche Zeitung, Stussy, Nike and Universal.
British designer Bethan Laura Wood's colourful approach has seen her work with a wide range of companies, including Valextra, Kvadrat, CC-Tapis and Dior. Her work has been exhibited in galleries and museums around the world, including the Victoria and Albert Museum, Swiss Institute, Contemporary Art, MOT, Tokyo and the Design Museum, London.
To find a matching Wrong Shop poster simply go to the poster product page and select 'Unframed poster + hanging kit'.
A self-confessed textile nerd, Dutch creative Bertjan Pot is well known for his ropemasks, lighting, baskets, and rugs which reflect his experimental techniques. His colourful signature style has seen him collaborate with iconic brands such as Cassina, Febrik, Moooi and Nike.