Return policy
If for any reason you are not 100% happy with the products you have purchased from the Wrong Shop, please tell us and we will do our best to put things right. If you still want to return or cancel an order, or your items are faulty or incorrect, please email support@thewrongshop.co.uk
We have a 30-day returns policy, which means you have 30 days after receiving your item to request a return. All goods supplied by the Wrong Shop are warranted free from defects for 12 months from the date of supply. This warranty does not affect your statutory rights as a consumer.
To start a return:
- Complete the information on our returns form. Download our return form here.
- Contact us with your completed returns form, order number and the reason for your return, including images of any damage.
- If your return is accepted, we’ll send you instructions on how to get the return address label and where to send your order.
- Repack the item in the original packaging it came in, along with a copy of the returns form – please note the item(s) must be in the original condition you received it in.
- Please notify us once this has been sent.
- Once we receive your returned order, we’ll replace it or refund it.
- We process all refunds within 30 days.