Return policy
If for any reason you are not 100% happy with the products you have purchased from the Wrong Shop, please tell us and we will do our best to put things right. If you still want to return or cancel an order, or your items are faulty or incorrect, please email support@thewrongshop.co.uk
Upon delivery, you must check all orders for accuracy and damage within 7 days. Any discrepancies or damage must be reported immediately. Claims cannot be accepted after 14 days of delivery. Photographs of the products and their packaging will be required as evidence and must be retained until we notify you otherwise.
We offer a 30-day returns policy. You may request a return within 30 days of receiving your item, provided it is undamaged and in a resealable condition.
To start a return:
- Complete the information on our returns form. Download our return form here.
- Contact us with your completed returns form, order number and the reason for your return, including images of any damage.
- If your return is accepted, we’ll send you instructions on how to get the return address label and where to send your order.
- Repack the item in the original packaging it came in, along with a copy of the returns form – please note the item(s) must be in the original condition you received it in.
- Please notify us once this has been sent.
- Once we receive your returned order, we’ll replace it or refund it.
- We process all refunds within 30 days.