Delivery Information
We deliver throughout the United Kingdom and to destinations worldwide.
Delivery charges and estimated delivery times vary depending on the destination, products ordered and shipping method selected. The applicable delivery charge will be displayed during checkout before you complete your purchase.
Christmas & Seasonal Deliveries
During busy seasonal periods, including Christmas, production and delivery times may be longer than usual.
Any Christmas ordering deadlines or temporary warehouse closure dates will be published on our website and at checkout in advance.
While we always aim to dispatch orders within our published timescales, delivery by a specific date cannot be guaranteed due to factors outside our control, including courier delays, customs processing and periods of exceptionally high demand. We recommend placing seasonal orders as early as possible to avoid disappointment.
Unframed Posters, Hanging Kits and Self-Fit Aluminium Frames
Dispatch Time
Most in-stock unframed posters, hanging kits and self-fit aluminium frames are dispatched within 2–3 working days.
United Kingdom
- £6.50 Royal Mail 24 delivery on poster orders.
- Free delivery on all orders over £150.
Europe
- €15 UPS Standard (Delivered Duty Paid) on posters.
- €25 delivery on self-fit frames.
- UPS Express delivery is available at checkout.
- Standard delivery typically takes 3–5 working days after dispatch.
- Express delivery typically takes 2–3 working days after dispatch.
- All European shipments are sent Delivered Duty Paid (DDP).
United States
- $25 UPS Express (Delivered Duty Paid) on posters.
- $80 delivery on self-fit frames.
- Shipping costs for larger or heavier orders are calculated during checkout.
- Express delivery typically takes 2–3 working days after dispatch.
- All United States shipments are sent Delivered Duty Paid (DDP).
Rest of World
- UPS Express shipping is available from $25 for posters.
- Shipping costs for larger or heavier orders are calculated during checkout.
- Delivery times vary depending on the destination.
- Orders shipped outside the UK, Europe and the United States are not sent using a Delivered Duty Paid (DDP) service. Any applicable import duties, taxes, customs charges or brokerage fees are the responsibility of the customer.
Framed Posters, Limited Editions and Objects
Made-to-Order Frames
Our oak frames, oak tray frames and most framed artworks are individually made to order.
Please allow approximately 5–6 weeks for production before dispatch.
As each frame is manufactured specifically for your order, production times may occasionally vary.
United Kingdom
- Free delivery on all orders over £150.
Europe
- Free UPS Standard (Delivered Duty Paid) on unframed limited editions.
- €12 delivery on framed editions and framed posters.
- UPS Express delivery is available at checkout.
- Standard delivery typically takes 3–5 working days after dispatch.
- Express delivery typically takes 2–3 working days after dispatch.
- All European shipments are sent Delivered Duty Paid (DDP).
United States
- Free UPS Express (Delivered Duty Paid) on unframed limited editions.
- $25 delivery on framed editions and framed posters.
- Shipping costs for oversized or heavier orders are calculated during checkout.
- Express delivery typically takes 2–3 working days after dispatch.
- All United States shipments are sent Delivered Duty Paid (DDP).
Rest of World
- UPS Express shipping is available from $14 for unframed editions and from $25 for framed editions.
- Shipping costs for larger or heavier orders are calculated during checkout.
- Delivery times vary depending on the destination.
- Orders shipped outside the UK, Europe and the United States are not sent using a Delivered Duty Paid (DDP) service. Any applicable import duties, taxes, customs charges or brokerage fees are the responsibility of the customer.
Important Information
- Orders are dispatched on business days (Monday to Friday, excluding UK public holidays).
- Orders placed before 1:30 pm (UK time) are processed from the same business day where possible.
- Delivery estimates begin once your order has been dispatched.
- Delivery times are estimates only and are not guaranteed.
- If your order contains both in-stock and made-to-order items, your order may be dispatched together once all items are ready unless otherwise agreed.
- While we make every effort to deliver within the estimated timeframes, delays may occasionally occur due to severe weather, customs processing, industrial action, carrier disruptions or other circumstances beyond our reasonable control.
If you have any questions about delivery before placing your order, please contact us at support@thewrongshop.co.uk.